Contact information
Contact us
We’re always here to help. Whether you have a question about our Batana Oil, an order, shipping, or anything else, our support team is ready to assist you.
📩 Customer Support Email
For all enquiries, please contact us at:
We aim to respond within 24 hours (Monday–Friday).
🛍 Order & Product Enquiries
If your question relates to an order, please include:
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Your order number
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Your full name
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Any relevant details or photos (for product or delivery issues)
This helps us resolve your enquiry as quickly as possible.
📦 Returns & Refunds
To request a return, refund, or report a damaged item:
Email support@bayana.co.uk
Please include:
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Order number
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Description of the issue
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Photos (if applicable)
Our full policy is available on our Returns & Refunds page.
📱 Social Media
Stay connected and follow us for updates, tips, and product announcements:
Instagram: @bayanabatana
TikTok:
Facebook: Bayana UK
💬 Business & Collaboration Enquiries
For wholesale, influencer, and partnership enquiries, please email:
🕒 Support Hours
Monday–Friday: 9:00 AM – 5:00 PM (GMT)
Weekends & Bank Holidays: Closed